Top Billing
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Draft — this text is pending review by VD Enterprises and its legal advisor and is not yet in force.

Refund and Credits Policy

How prepaid credits work, and when a refund is possible. Last updated: 17 September 2026.

Credits

  • Credits are prepaid balances in Indian Rupees purchased through our payment partner and applied to your project wallet after the payment is confirmed.
  • Credits are non-transferable between accounts, cannot be withdrawn or converted to cash, and can be used only on Top Billing.
  • Credits do not expire while your account is in good standing. If an account is deleted, unused credits are forfeited except where a refund is required by law.
  • Test credits are promotional, have no monetary value and cannot be refunded or converted.

Charges

Each request reserves an estimate and settles on the tokens reported by the model at the price published for the model when the request started. Settled charges are final. If a request fails before the model produces output, nothing is charged; if the model produced partial output before an interruption, only that output is charged.

Refunds

  • Failed or duplicate payments: amounts debited without credits being applied are refunded to the original payment method automatically once our payment partner confirms the status, typically within 5–7 working days.
  • Incorrect charges: if you believe a request was billed incorrectly, contact us within 30 days with the request id (tb_req_…). Verified errors are corrected as credit adjustments.
  • Unused credits: a refund of unused purchased credits (minus payment-processing costs) may be requested within 14 days of purchase if none of that purchase has been consumed. Beyond that window credits are non-refundable.

Refunds are made to the original payment method only, in INR, and never in cash. Contact support@topbilling.in with your order id.

Taxes

Applicable GST is shown at checkout; invoices are available from the Billing page. [GST treatment pending CA confirmation — decision D5.]

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